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Can I use the right of withdrawal with a complaint?

If the right of withdrawal is applicable to the lot you have purchased, you are entitled to return the lot. In the case of a complaint, we advise you, however, to consult with BVA Auctions first. When you return the lot based on the right of withdrawal, the shipping and other fees are entirely for your account.

When a complaint is lodged, we will assess which options we or the supplier have for you in order to reach a solution which is most likely to be to your satisfaction.

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Holidays

Availability during the holidays


Tuesday December 5th Not available by phone after 17:00 Chat available
Sunday December 24th Not available by phone Chat available
Monday December 25th Not available by phone Chat not available
Tuesday December 26th Not available by phone Chat available
Sunday December 31th Not available by phone Chat available
Monday January 1st Not available by phone Chat available