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Can I use the right of withdrawal with a complaint?

If the right of withdrawal is applicable to the lot you have purchased, you are entitled to return the lot. In the case of a complaint, we advise you, however, to consult with BVA Auctions first. When you return the lot based on the right of withdrawal, the shipping and other fees are entirely for your account.

When a complaint is lodged, we will assess which options we or the supplier have for you in order to reach a solution which is most likely to be to your satisfaction.

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