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How and when can I approach the Thuiswinkel Arbitration Commission?

Disputes between the consumer and BVA Auctions B.V. about the auction service may be lodged with the Geschillencommissie Thuiswinkel (Home Shopping Consumer Complaints Board).

If BVA Auctions acts as a seller, disputes about the sale may be lodged with the Geschillencommissie Thuiswinkel.

The address details of the Geschillencommissie Thuiswinkel are:

Geschillencommissie Thuiswinkel

Postbus 90600

2509 LP Den Haag

Before the dispute is lodged, the complaint must have been lodged with BVA Auctions within a reasonable period of time. In addition, a dispute must be lodged with the Geschillencommissie no later than three months after the dispute has arisen. The Geschillencommissie gives a ruling under the conditions as set out in the regulations of the Geschillencommissie The decisions of the Geschillencommissie shall be binding.

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Holidays
Thursday the 5th of December Available by phone until 17:30 Chat available until 17:30
Tuesday the 24th of December Available by phone until 15:00 Chat available until 15:00
Wednesday the 25th of December Not available by phone Chat unavailable
Thursday the 26th of December Not available by phone Chat unavailable
Tuesday the 31st of December Available by phone until 15:00 Chat available until 15:00
Wednesday the 1st of Januari Not available by phone Chat unavailable