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How and when can I approach the Thuiswinkel Arbitration Commission?

Disputes between the consumer and BVA Auctions B.V. about the auction service may be lodged with the Geschillencommissie Thuiswinkel (Home Shopping Consumer Complaints Board).

If BVA Auctions acts as a seller, disputes about the sale may be lodged with the Geschillencommissie Thuiswinkel.

The address details of the Geschillencommissie Thuiswinkel are:

Geschillencommissie Thuiswinkel

Postbus 90600

2509 LP Den Haag

Before the dispute is lodged, the complaint must have been lodged with BVA Auctions within a reasonable period of time. In addition, a dispute must be lodged with the Geschillencommissie no later than three months after the dispute has arisen. The Geschillencommissie gives a ruling under the conditions as set out in the regulations of the Geschillencommissie The decisions of the Geschillencommissie shall be binding.

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Holidays

Availability during the holidays


Sunday the 1th of April Not available by phone Chat unavailable
Monday the 2nd of April Not available by phone Chat available
Friday the 27th of April Not available by phone Chat available
Friday the 4th of May Available by phone until 17:30 Chat available until 18:00
Saturday the 5th of May Not available by phone Chat available
Thursday the 10th of May Not available by phone Chat unavailable
Sunday the 20th of May Not available by phone Chat unavailable
Monday the 21th of May Not available by phone Chat available