Disputes between the consumer and BVA Auctions B.V. about the auction service may be lodged with the Geschillencommissie Thuiswinkel (Home Shopping Consumer Complaints Board).
If BVA Auctions acts as a seller, disputes about the sale may be lodged with the Geschillencommissie Thuiswinkel.
The address details of the Geschillencommissie Thuiswinkel are:
2509 LP Den Haag
Before the dispute is lodged, the complaint must have been lodged with BVA Auctions within a reasonable period of time. In addition, a dispute must be lodged with the Geschillencommissie no later than three months after the dispute has arisen. The Geschillencommissie gives a ruling under the conditions as set out in the regulations of the Geschillencommissie The decisions of the Geschillencommissie shall be binding.