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How do I lodge a complaint?

Send an email to our Customer Service department

At BVA Auctions, customer satisfaction is important to us. Yet sometimes not everything goes according to plan. To lodge a complaint you can send a message to the Customer Service department with the contact form.

If on collection the lot differs from the state in which it was on the viewing day and as described in the lot description, you can discuss this on the spot with the staff members from BVA Auctions.

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Holidays

Availability during the holidays


Sunday the 1th of April Not available by phone Chat unavailable
Monday the 2nd of April Not available by phone Chat available
Friday the 27th of April Not available by phone Chat available
Friday the 4th of May Available by phone until 17:30 Chat available until 18:00
Saturday the 5th of May Not available by phone Chat available
Thursday the 10th of May Not available by phone Chat unavailable
Sunday the 20th of May Not available by phone Chat unavailable
Monday the 21th of May Not available by phone Chat available