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How long does it take to process a refund?

The amount will be refunded to your account within 5 to 10 working days. A credit note will be sent to your email address as soon as the credit has been processed by our finance department.

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Holidays

Availability during the holidays


Tuesday December 5th Not available by phone after 17:00 Chat available
Sunday December 24th Not available by phone Chat available
Monday December 25th Not available by phone Chat not available
Tuesday December 26th Not available by phone Chat available
Sunday December 31th Not available by phone Chat available
Monday January 1st Not available by phone Chat available