The amount will be refunded to your account within 5 to 10 working days. A credit note will be sent to your email address as soon as the credit has been processed by our finance department.
| Thursday the 5th of December | Available by phone until 17:30 | Chat available until 17:30 |
| Tuesday the 24th of December | Available by phone until 15:00 | Chat available until 15:00 |
| Wednesday the 25th of December | Not available by phone | Chat unavailable |
| Thursday the 26th of December | Not available by phone | Chat unavailable |
| Tuesday the 31st of December | Available by phone until 15:00 | Chat available until 15:00 |
| Wednesday the 1st of Januari | Not available by phone | Chat unavailable |
| 10 January | Telephoneable until 14:30 | Chat is available |
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