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The delivery time has expired. What happens now?

When you are under the impression that the period of 7 days has been exceeded, we would like to be informed.

We will then check the shipment with the supplier for you. If you have not been informed of the delivery date within the stated delivery period (via Track & Trace or an appointment by telephone), we kindly request you to contact our Customer Service department with your client details, delivery address and lot number (this information is stated on your invoice).

The Customer Service department can be reached:

Via live CHAT

BVA can be reached via live CHAT. Our chat employees are available the entire week (Mondays - Sundays) from 08:00 - 22:00. You can click on the button below when you want to make use of customer services. You can find this on the screen of our website at the bottom right-hand corner.

Contact form

You can also complete the contact form. The contact forms are answered from Mondays - Thursdays between 08:00 - 20:00 and on Fridays between 08:00 - 17:30.

By telephone

BVA Auctions can be reached by telephone from Mondays - Thursday from 08:00 - 20:00 and on Fridays from 08:00 - 17:30. During the weekend and on Dutch public holidays, BVA Auctions will not be available by telephone.

Tel: +31 (0)33 46 000 70

Fax: +31 (0)33 46 000 79

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Holidays

Availability during the holidays


Sunday the 1th of April Not available by phone Chat unavailable
Monday the 2nd of April Not available by phone Chat available
Friday the 27th of April Not available by phone Chat available
Friday the 4th of May Available by phone until 17:30 Chat available until 18:00
Saturday the 5th of May Not available by phone Chat available
Thursday the 10th of May Not available by phone Chat unavailable
Sunday the 20th of May Not available by phone Chat unavailable
Monday the 21th of May Not available by phone Chat available