ic_arrow_accordeon_menuCreated with Sketch. ic_autosCreated with Sketch. ic_livechatCreated with Sketch. ic_arrow_sidebarCreated with Sketch. ic_mailCreated with Sketch. ic_facturen_en_betalingenCreated with Sketch. ic_kavelsCreated with Sketch. ic_klachten_en_vragenCreated with Sketch. ic_mijn_accountCreated with Sketch. ic_mijn_biedingenCreated with Sketch. ic_overige_vragenCreated with Sketch. ic_telefoonCreated with Sketch. ic_retourneren_en_ontbindenCreated with Sketch. ic_searchCreated with Sketch. ic_thuisbezorg_veilingenCreated with Sketch. thumb-downthumb-up

The delivery time has expired. What happens now?

When you are under the impression that the period of 7 days has been exceeded, we would like to be informed.

We will then check the shipment with the supplier for you. If you have not been informed of the delivery date within the stated delivery period (via Track & Trace or an appointment by telephone), we kindly request you to contact our Customer Service department with your client details, delivery address and lot number (this information is stated on your invoice).

The Customer Service department can be reached:

Via live CHAT

BVA can be reached via live CHAT. Our chat employees are available the entire week (Mondays - Sundays) from 08:00 - 22:00. You can click on the button below when you want to make use of customer services. You can find this on the screen of our website at the bottom right-hand corner.

Contact form

You can also complete the contact form. The contact forms are answered from Mondays - Thursdays between 08:00 - 20:00 and on Fridays between 08:00 - 17:30.

By telephone

BVA Auctions can be reached by telephone from Mondays - Thursday from 08:00 - 20:00 and on Fridays from 08:00 - 17:30. During the weekend and on Dutch public holidays, BVA Auctions will not be available by telephone.

Tel: +31 (0)33 46 000 70

Fax: +31 (0)33 46 000 79

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Thursday 21 May Not reachable by phone Chat not available
Monday 1st of June Not reachable by phone Chat not available