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The delivery time has expired. What happens now?

When you are under the impression that the period of 7 days has been exceeded, we would like to be informed.

We will then check the shipment with the supplier for you. If you have not been informed of the delivery date within the stated delivery period (via Track & Trace or an appointment by telephone), we kindly request you to contact our Customer Service department with your client details, delivery address and lot number (this information is stated on your invoice).

The Customer Service department can be reached:

Via live CHAT

BVA can be reached via live CHAT. Our chat employees are available the entire week (Mondays - Sundays) from 08:00 - 22:00. You can click on the button below when you want to make use of customer services. You can find this on the screen of our website at the bottom right-hand corner.

Contact form

You can also complete the contact form. The contact forms are answered from Mondays - Thursdays between 08:00 - 20:00 and on Fridays between 08:00 - 17:30.

By telephone

BVA Auctions can be reached by telephone from Mondays - Thursday from 08:00 - 20:00 and on Fridays from 08:00 - 17:30. During the weekend and on Dutch public holidays, BVA Auctions will not be available by telephone.

Tel: +31 (0)33 46 000 70

Fax: +31 (0)33 46 000 79

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Holidays

Availability during the holidays


Tuesday May 4th Not available by phone after 18:00 Chat not available after 18:00
Friday May 5th Open 8:00 - 17:30
Tuesday May 25th Not available by phone Chat available
Sunday June 4th Not available by phone Chat not available
Monday June 5th Not available by phone Chat not available