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I want to withdraw the item, how should this be done?

You can receive your money back if you return the product within the cooling-off period. You have 14 days in which to register the product to be returned on your service page. Then the product must be returned or delivered within 14 days. This applies only to private customers. You can only withdraw if you have a private account and if BVA Auctions can determine after assessment that it is not a business-related purchase. 

You can find this in the general conditions of sale for consumers.

The following image shows you how to find the service page:


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