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I want to withdraw the item, how should this be done?

You can receive your money back if you return the product within the cooling-off period. You have 14 days in which to register the product to be returned on your service page. Then the product must be returned or delivered within 14 days. This applies only to private customers. You can only withdraw if you have a private account and if BVA Auctions can determine after assessment that it is not a business-related purchase. 

You can find this in the general conditions of sale for consumers.

The following image shows you how to find the service page:

 

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Holidays

Availability during the holidays


Wednesday the 5th of December Available by phone until 17:00 Chat available
Monday the 24th of December Available by phone until 17:00 Chat available until 17:00
Tuesday the 25th of December Not available by phone Chat unavailable
Wednesday the 26th of December Not available by phone Chat unavailable
Monday the 31st of December Available by phone until 17:00 Chat available until 17:00
Tuesday the 1st of Januari Not available by phone Chat unavailable