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I am unable to log in, what do I do?

If you are unable to log in, chances are that you are dealing with one of the following error messages:

 Incorrect username and/or password.

You have incorrectly entered your username or password. Forgot your username and/or password? Click here for specific instructions.

 Your account has been blocked. Please contact BVA Auctions.

It is not possible to log in at this time because your account has been blocked by one of our staff members. One possible reason is that you have not paid your invoice (on time). Please contact our customer service to find out what the reason is. You can send an email to customerservice@bva-auctions.com or call us on 033 4600070.

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Holidays

Availability during the holidays

Wednesday the 5th of December Available by phone until 17:00 Chat available
Monday the 24th of December Available by phone until 17:00 Chat available until 17:00
Tuesday the 25th of December Not available by phone Chat unavailable
Wednesday the 26th of December Not available by phone Chat unavailable
Monday the 31st of December Available by phone until 17:00 Chat available until 17:00
Tuesday the 1st of Januari Not available by phone Chat unavailable